In the realm of Lean Six Sigma, understanding customer needs is paramount. To achieve this, a powerful tool emerges: the Critical to Quality (CTQ) Tree. This graphical representation deconstructs complex processes into smaller, focused elements. The CTQ Tree pinpoints those characteristics that are absolutely critical to customer satisfaction, serv

Lean Six Sigma is a powerful framework for enhancing service operations. By combining the principles of Lean Manufacturing and Six Sigma, organizations can attain significant gains in customer experience. Utilizing process mapping, data analysis, and continuous improvement methodologies, Lean Six Sigma helps identify bottlenecks within service proc